TERMS & CONDITIONS

Ticket Sales
Tickets can be purchased at the location, over the phone, or online from the KPAC ticketing platform Ticket Search. Our online ticketing platform only accepts card payments from Visa and Mastercard. On-site, we accept cash, EFTPOS, and all major credit cards. Unless otherwise specified, all listings are denoted in Australian Dollars and are GST-inclusive where applicable. Tickets purchased online can be collected on arrival or delivered electronically to your nominated email address.

By completing your transaction, you represent that you (and everyone for whom you purchased a ticket) are of permitted age under the advertised age requirements or relevant classification and will comply with all Government directions, mandates and requirements that are in effect at the time of the relevant function/event/performance.

Patrons will be required to present their tickets during routine ticket inspections. KPAC does not accept responsibility for any loss/damage to personal property, including ticket/s. Failure to present a valid ticket may attract penalties.

Lost Tickets
Replacement Tickets can be arranged by contacting us and providing us with your tax receipt, along with an acceptable form of identification. The generally accepted form of proof of purchase would be a tax receipt. However, other types of proof of purchase, such as a photograph of your tax receipt or bank statement, may be accepted at our discretion.

Discounted and Concession Tickets
Tickets within this category require the presentation of the applicable discount, concession, seniors, student, companion or corporate identification card.

Infants & Babies
A “Bubs in arms” ticket is required for children aged two and under seated on their parent’s or adult guardian’s lap. This ticket has no cost. If a separate seat is desired, a fee-paid ticket will only be required for children in this age category. All children aged three and over attending the venue with a parent or adult guardian must have a valid ticket.

No Prams & Strollers
Prams & strollers are only allowed within the foyer, as all walkways within the theatre must be kept clear for safety in an emergency. Prams & strollers may be left in the foyer during your show. However, KPAC accepts no responsibility for property left on our premises.

Government Mandates
Patrons agree to comply with all Government directions, mandates and requirements which are in effect at the time of the relevant function/event/performance.

Our Rights
We reserve the right to:

• Refuse entry to anyone in breach of the specified conditions of entry.
• Refuse entry if tickets are damaged/defaced in any way or were not purchased from the KPAC or an authorised alternative point of sales.
• Request patrons leave the premises without a refund should they breach any of the specified conditions of entry.
• Visually inspect patron bags at any time while on premises.

 
No Animals Permitted
Animals aside from guide dogs and other assistance animals are not permitted within the venue.

Guide dogs and other assistance animals are welcome inside all areas of the KPAC; however, to ensure appropriate seating is allocated, please inform us of your needs when booking.